Many stores have quite rigid hours when it comes to customer service and support. Walmart return hours are quite for a long stretch of time and you can easily get to the customer service desk within the allotted time window. To know more about the return policies and refund span, please give this guide a complete read.
About Walmart Return Hours:
Walmart, one of the American multinational retail corporations has quite flexible return hours for its customers. It might happen at times when you need to return the purchased item due to various reasons that you didn’t notice at the time of purchase.
Walmart caters to this issue very flexibly saving you from unnecessary stress. In-store returns can get quite burdensome when retailers do not pay heed to your complaints. Generally, the Walmart return hours are from 07:00 AM up to 10:00 PM or 11:00 PM.
The hours are quite malleable and you can always return your products at the Walmart customer service hours. The staff is quite approachable and accommodating, and it would be best if you opt for the store-locator first to know their working hours.
To your delight, these hours are also pertain on the weekends and other holidays, with a slight variation i.e., from 08:00 AM to 10:00 PM. However, it might vary from one store to the other, so kindly contact the respective store before visiting the return.
The standard return policy of Walmart can take up to at least 90 days long for most of the items, and typically 30 days for various electronics. To initiate an in-store or online return at Walmart due to any reason, it should be done within 90 days of the purchase date.
On the other hand, if it is for electronics, you only have 30 days to initiate the return after the purchase date. Please note that Walmart won’t support returns from the cover items sold and shipped by any of the third-party Walmart Marketplace sellers.
Here is a complete list of the electronics that should not be returned later than 30 days after your purchase.
- Cameras
- Tablets
- PS4
- Drones
- Electric bicycles
- Camcorders
- Air conditioners
- Dehumidifiers
- TVs
- Printers
- Laptops
- iPads
- Hoverboards
- Computers
- Air conditioners
On the other hand, the items that you should return to Walmart within 90 days after your purchase include.
- Bikes
- Appliances
- Trading cards
- Vacuums
- Ink cartridges – original packaging
- Apple Watch
- Books
- Blu-ray
- Makeup – should have the original packaging
- Paint
- Video games – both unopened or defective
- Underwear
- Furniture
- Car batteries
- Jewelry
- Diapers
- Clearance items
- Clothes
- Cosmetics –hair dye
- Refrigerators – both large and small
- Shoes – worn out and damaged
- Perfume
- DVD – unopened or damaged
- Food – return only nonperishable food
- Headphones
- Toys
The Return Can Take Up to a Couple of Days
Now that you know that the return hour at Walmart is from 07:00 AM up to typically 10:00 PM, we will now guide you on how much time it can take to complete the return. Certain stores remain open for like straight 24 hours, which means you can head to their customer service desk whenever you want.
The refunds at Walmart can take up to five days to two or three weeks. The time duration varies depending upon various factors and whether you are making the return online or in-store. As soon as the store approves your return, the return is processed and initiated.
Walmart performs a detailed verification process before processing your returns. This is important to know that the product is returned in the same condition as purchased or whether it is damaged or faulty.
While many stores do not clear the way for people wanting to make a return without a receipt, Walmart does lend a hand to its customers. No matter if your items are without packaging, or have no receipt, you can bring them to the store for return. However, the decision solely depends on the management of the store.
There Are Different Factors That Affect How Long Walmart Will Take for The Refund
Several factors impact how much time is required to complete the return. Keep into consideration all of these to prevent any inconvenience.
In-store and Online Returns are quite a determinant when it comes to Walmart returns. If you are doing the cash refunds, these are refunded to you immediately without a delay. For example, if your purchase was in cash, the store will give you the cash back for merchandise under $25.
On the other hand, if you made a payment through a debit or a credit card, you are reimbursed the amount back within five days at least. In addition, if you applied for the return online via mail, then you must wait for at least three weeks before it gets processed.
Another factor that can affect how long Walmart will take for the refund is the billing disputes. These can lead up to six months before the disputed returns are handled to refund your card. The store credit, however, is loaded onto the Walmart gift card right away, and the exchanges too are handled instantly.
Walmart’s return policy is yet another factor you shouldn’t miss at all. While there are standardized policies for the returns, these may vary from location too. Look into what items are eligible for returns, store credit, and only exchange.
It Is Best to Return an Item During Off-Peak Hours
The best time to return the item would be in between working hours and not at the nick of time when the desk is about to close. This can get quite frustrating for you and the staff too; therefore, visit the service desk during off-peak hours.
It seems highly unprofessional and unjust of you if you force the staff to handle your return just at the closing time. Save yourself and the concerned representatives from extra hassle, and only visit the store at the designated time.
Avoid Taking Items for Return Outside Customer Service Desk Hours
The customer service desks have high professionals and well-trained people with expertise to handle your queries. Typically, Walmart stores prefer to handle the return requests at the customer service desks and you should drop off the items to be returned only there during return hours.
As mentioned earlier, these policies can vary from one store to the other, various Walmart stores might as well allow you to make a return at a cashiers’ desk, i.e., outside of the customer service desk hours.
You Can Also Get a Refund Without a Receipt
Making a refund without a receipt gets quite challenging at various stores. Your purchase receipt is proof of your purchase including all the details. It has mentioned all the items listed with quantity and price, along with the date and time of purchase.
Walmart brings forward to you another facilitative service where you can get a refund without having a receipt. Whether you have lost it or don’t have a hold of it due to whatever reason, Walmart stores have a customer-friendly approach regarding this.
All you need to have is your identification card in hand that you used at the time of purchase. The ID information is then tracked and customer service representatives trace your purchase using your ID from their database.
Please note that there are a couple of items that you cannot refund at Walmart no matter what; a few of these include.
- You cannot refund the Walmart gift cards for cash.
- Perishable foods are nonrefundable at Walmart. To make it easier, anything that needs to be refrigerated cannot be returned.
In Case of Damaged Packaging, Receipt Is Must
While Walmart supports refunds without a receipt, there are certain policies you have to keep in mind. Walmart has made the procedure quite easy, but it does hold few restrictions on the products with damaged packaging.
Most Walmart stores accept returns if the packaging is disoriented, damaged, or crumpled. But to do so, you will have to have a purchase receipt or any other proof as a supporting document to validate your purchase from the store.
Certain products that Walmart won’t accept at all without original packaging include DVDs, video games, and mattresses. Walmart also facilitates the return requests without packaging and receipts through the barcode stickers on the products.
It helps the store staff to recognize and authenticate your purchase and that it was done from Walmart and not any other store. The barcode is seamlessly scanned to support your return requests without packaging.
Moving forward, several items can be misplaced or get stolen at the time of transit. Walmart does not support refunds or even replacements of such items. You will have to claim the file with a delivery service to know about the missing product.
In many other cases, the product purchased turns out to be damaged or broken. Walmart allows you to return such products provided that the damage wasn’t intentional and you didn’t cause it. You have to return such items within 90 days of your purchase for a refund or exchange.
Just make sure to return such items in a presentable way along with their original packaging. Whether you have a receipt or not, you can always try your luck at Walmart for an exchange or refund of items.
Can You Return an Item Outside Refund Window?
Walmart has sent a reasonable refund window for its customers so they may make returns within the allotted time. Quite fair to say that the timeframe is quite flexible but under any circumstances, if you miss the refund window, you can always ask your respective store.
The store manager has complete discretion in determining whether to approve your return request outside the refund window or not. If not, then you can always look into another store location.
Some of the stores also allow inter-store refunds. It means it isn’t necessary that you make a return at the same branch from where you purchased the item. As long as Inter-store product returns aren’t from particular store’s inventory, you can get them returned at another location.